Sashkey strives to deliver high-quality, beautifully crafted women's apparel to your doorstep in a timely, reliable, and efficient manner. We partner with leading, reputed courier agencies within Pakistan and globally to ensure your orders are handled with care.
1. Nationwide Shipping (Pakistan)
We offer nationwide delivery across urban, suburban, and rural regions within Pakistan.
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Order Processing Time: Standard orders for unstitched collections and ready-to-wear pieces require 1 to 3 business days to process, verify, and pack prior to dispatch. Handcrafted, heavy formal wear, or customized garments require additional processing time as specified on the respective product page.
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Delivery Timelines:
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Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta): Delivered within 2 to 4 business days after dispatch.
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Other Cities & Remote Areas: Delivered within 4 to 7 business days after dispatch.
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Shipping Charges: Shipping fees are calculated at checkout based on order weight, package dimensions, destination, and order value. Standard shipping fees apply unless a "Free Delivery" promotion is active.
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Cash on Delivery (COD): COD is available for orders nationwide up to a maximum order limit. For orders exceeding this limit, or for high-value formal collections, our team may require a partial advance bank deposit before dispatching the order.
2. International Shipping
Sashkey ships worldwide to bring Pakistani fashion to our international customers.
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Delivery Timelines: International shipments typically reach their destination within 7 to 12 business days after dispatch, depending on regional customs processing and local delivery infrastructure.
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Shipping Rates: International delivery charges are calculated dynamically at checkout according to destination country, package weight, and volumetric size.
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Customs, Taxes & Import Duties: International orders may be subject to import duties, customs clearance charges, local sales taxes, or administrative fees levied by the destination country once the shipment arrives. All such extra charges are the sole responsibility of the customer/recipient. Sashkey has no control over these levies and cannot predict their exact cost.
3. Order Tracking & Dispatch Confirmations
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Tracking Notification: Once your order has been packaged and handed over to our courier partner, you will receive a dispatch confirmation via SMS and email containing a unique tracking number and tracking URL.
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Real-time Status: Customers can monitor their shipment progress directly through the courier portal using the provided tracking code.
4. Important Delivery Conditions
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Verification & Security: During high-volume sales or high-value orders, our customer service team may contact you via phone, WhatsApp, or email to verify order details before fulfillment. Unverified orders may experience dispatch delays or cancellation.
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Incorrect Address & Failed Deliveries: Customers are responsible for providing complete, accurate shipping details, including street addresses, house numbers, nearby landmarks, and active mobile numbers. If a package is returned to us due to an incorrect/incomplete address, recipient unavailability, or refusal to pay COD/customs charges, additional re-shipping charges will apply to resend the package.
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Delivery Attempts: Express couriers will make up to two or three delivery attempts. If delivery fails after multiple attempts, the package will be returned to the Sashkey distribution hub.
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Force Majeure & Delays: Delivery times are estimates and cannot be guaranteed. Delays caused by public holidays, extreme weather events, political strikes, civil disruptions, customs holds, or courier system outages are beyond our control.
